1. Overview
At Budapest Eye View Apartment, we strive to provide an exceptional experience for our guests. This Refund Policy outlines the conditions under which refunds are processed for bookings made through our website.
2. Standard Cancellation & Refund Windows
Our refund amounts are determined by the timing of your cancellation notice:
- 100% Refund: To receive a full refund, guests must cancel at least 14 full days before the property’s local check-in time (3:00 PM).
- 50% Refund: Cancellations made between 7 and 14 days before the scheduled check-in date will result in a 50% refund of the total booking amount.
- No Refund: Cancellations made less than 7 days before arrival, or “no-shows,” are strictly non-refundable.
3. Processing Refunds
- Transaction Fee: Please note that Stripe’s original processing fees may be non-refundable depending on their current terms.
- Method: All refunds will be credited back to the original credit/debit card used via our secure Stripe payment gateway.
- Timeline: Once a refund is initiated by us, it typically takes 5–10 business days to appear on your bank statement, depending on your financial institution.
4. Cleaning Fees
- If you cancel a booking before check-in, the cleaning fee (defined in our property details) will always be refunded in full.
5. Extenuating Circumstances
In rare cases of documented emergencies or travel bans (e.g., government-mandated lockdowns), we may, at our sole discretion, offer a full refund or a credit for a future stay outside of the standard windows.
6. Contact for Refund Requests
To request a cancellation and refund, please send an email with your booking reference to:
- Email:
booking [at] budapesteyeview [dot] com